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Technical support

If you face any problems. Please contact the number #### – or live chat WhatsApp ## or by the following e-mail: ####

Beneficiaries of technical support services

• The center's trainers registered on the electronic platform for the purpose of providing training courses.
• All trainees joining the training courses on our training platform.
• Supervisors of relevant government agencies such as: Technical and Vocational Training Corporation and the National E-Learning Center.

Technical Support Channels

Email(Info@ibnroshd.sa) – WhatsApp) – Contact ()
• From Sunday to Thursday from 10 am to 2 pm
• From Sunday to Thursday from 5 pm to 10 pm and during training course times.

Services covered by technical support

• Enroll in courses and solve technical problems facing users.
• Training on the electronic platform, using it and taking advantage of its advantages.
• Necessary qualification for users.
• Log in to the educational platform and follow up the account of the trainee technically.
• Attend the course and use live broadcast applications.
• The trainer's entry to the platform.
• Extracting the trainee's certificate from the training platform.

Looking for training

Whatever the training course you’re looking for! Al-Hussan Education & Training offers a wide range of training courses and diplomas in different fields, i.e. Management, accounting, finance, marketing, graphic & web design, programming and languages. Enjoy free downloads for online courses' brochures!

Al-Hussan Education & Training

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Training

Live training
Privacy policy
Adherence to the principles of intellectual property rights and copyright
Pledge to make sure the content is up to date
Virtual Attendance Policy
Mechanism for receiving complaints and suggestions
The entity's commitment to obtaining technicians, administrators and technicians to obtain the center's certificates
Pledge to use e-learning systems that support various types of devices with different operating systems
Technical support
Webinar
Training diplomas
Training schedule
Training offers
Placement test (Individuals)
FAQs

Media

Courses gallery
Events gallery

Training

FAQs
Privacy policy
Adherence to the principles of intellectual property rights and copyright
Pledge to make sure the content is up to date
Virtual Attendance Policy
Mechanism for receiving complaints and suggestions
The entity's commitment to obtaining technicians, administrators and technicians to obtain the center's certificates
Pledge to use e-learning systems that support various types of devices with different operating systems
Technical support
E-Training Teams

Al Mazruiyah
Dammam 32414
Saudi Arabia

Phone

+966 (13) 834 0500
EXT: 167

Fax

+966 (13) 833 0888

ahmed.elgamsy@alhussan.edu.sa

Copyright Laws

• Respect the laws and rights of intellectual property and copying, and circulation of any source (electronic or non-electronic) with special rights.

• Taking into account the reference to references and sources used within the system.

• It is prohibited to copy any part of any Pioneers Academy product, and share it in any form and through any electronic or non-electronic medium without prior permission, and legal prosecution is entitled in the event of committing this.

Pledge to make sure the content is up to date

Ibn Roshd Educational Holding Company undertakes to ensure that the electronic content provided in the programs is up to date, and that it does not violate national laws and policies. Ibn Rushd Educational Holding Company shall not be liable in any way for any malfunctions, inherent in the nature of the Internet, in accessing and/or using the Assara service or any default in its obligations due to force majeure or unintentional reason.

Pledge to make sure the content is up to date

Al-Hussan Education and Training Company undertakes to ensure that the electronic content provided in the programs is up-to-date and does not violate national laws and policies. Al-Hussan Education and Training Company shall not be liable in any way for any malfunctions inherent in the nature of the internet in accessing and/or using the Asara Service, or any failure to fulfill its obligations due to force majeure or any unintended cause.

Virtual Attendance Policy

E-attendance is one of the foundations of learner success through e-learning and distance education. Simultaneous electronic attendance refers to the virtual presence of the trainee connected to the Internet on the virtual platform through a computer or mobile device, and to acknowledge whether the trainee is present in real time.

The most important e-attendance policies:

• The platform management undertakes the process of follow-up, supervision and monitoring of the trainees' access to the electronic platform.
• Monitoring and recording electronic attendance and absence automatically for trainees in lectures through virtual classroom systems.
• Electronic attendance reports are sent periodically to trainers.
• Trainees are informed of the rates of electronic attendance on the virtual platform.
• The student's failure to comply with the minimum percentages of the "electronic attendance" system (at least 25%) – leads to the student's failure to attend the entire training program and deprivation of the certificate.
• Minimum provision of simultaneous attendance hours (minimum of 25%)
• Virtual attendance is equivalent to regular attendance

The entity's commitment to obtaining technicians, administrators and technicians to obtain the center's certificates

The management of Ibn Rushd Educational Holding Company undertakes to provide a qualified training cadre, possessing the qualifications and skills necessary to manage and succeed the electronic training process with professionalism. It also pledges the commitment to obtain the technical, administrative and supervisory staff on the certificates of the National Center for Professional E-Learning. The entity's commitment to obtain the academic staff certificates of the National Center for Professional E-Learning when providing training in synchronous and asynchronous electronic mode.

The entity's commitment to obtaining technicians, administrators and technicians to obtain the center's certificates

Al-Hussan Education and Training Company's management pledges to provide a qualified training staff with the necessary qualifications and skills to manage and ensure the success of the e-training process with professionalism. The company also pledges to ensure that its technical, administrative, and supervisory staff obtain professional certifications from the National Center for e-Learning. The entity is committed to ensuring that its academic staff obtain professional certifications from the National Center for e-Learning when delivering synchronous and asynchronous e-training.

Pledge to use e-learning systems that support various types of devices with different operating systems

The management of Ibn Rushd Educational Company undertakes to use an e-learning platform and systems that supports all operating systems of all kinds and to be compatible with all sizes and sizes of smart and tablet screens in accordance with the best applied quality standards.

Pledge to use e-learning systems that support various types of devices with different operating systems

Al-Hussan Education and Training Company management is committed to using an e-learning platform and systems that support all types of operating systems and are compatible with all screen sizes and dimensions of smart devices and tablets, in accordance with the best applicable quality standards.

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If you face any problems. Please contact the number #### – or live chat WhatsApp ## or by the following e-mail: ####

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