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Mechanism for receiving complaints and suggestions
Complaints and objections are organized and recorded in their own system and then passed on to the concerned parties. This mechanism is designed to facilitate the submission of complaints by the trainee, where complaints can be submitted for reasons related to actions or decisions that the center's management believes were not successful in doing or taking or that they were implemented, but in an incorrect, unfair or illegal manner. Anyone can file a complaint provided that it is within the field of work of Ibn Rushd Educational Holding Company When submitting a complaint, the complainant is requested to identify himself, clearly identify the subject of the complaint, indicate what he expects to achieve, and provide detailed and relevant information on the complaint if possible. The complaint is filed within ten days of its occurrence and complaints that are late are not considered. Attach any documents or e-mail and all evidence related to the complaint.
Time period to answer the trainee's inquiry
You will be answered within 48 hours at most.Complaints handling varies according to:
• The type and complexity of the complaint.• Procedures.
• Preliminary assessment indicating whether there are grounds for the complaint.
• Facts disclosed during the evaluation or investigation process
The concerned individuals make the final decision, the recommendations are documented, the report on the complaint is written, and then the complainant is informed.
The mechanism used when receiving a complaint
The management of Ibn Rushd Educational Holding Company receives complaints through WhatsApp or by the specified e-mail. The management of Ibn Rushd Educational Holding Company classifies complaints and registers them within a computerized system, and then they are sent and followed up with the concerned authorities in order to address them and work to resolve them. The management of Ibn Rushd Educational Holding Company informs the authorized person of the actions it will take to resolve the problem.Communication channels and technical support
Through WhatsApp on the number
Through number
Through Email